FAQs

FAQs

Our Ordering Process

Our website is here to assist you in finding the right product(s) for your business! Once you have found what you’re looking for, select the REQUEST QUOTE button and we will contact you with a quote and ordering instructions, usually within 24 hours during business days. If you need this information sooner, please email orders@bluephoenixbranding.com directly with the item #, quantity, and in-hand date with the subject line “URGENT ORDER”.  

Once you’ve received your quote and confirmed which products you’d like to order, a promotional product specialist will work with you to review your order, make suggestions, confirm dates, and review your artwork.

Need a status on your order? Email your Promotional Product Specialist.

Artwork

What is the process of sending Blue Phoenix Branding my artwork / logo? What if I don’t have the artwork I need for the product?

We make submitting artwork easy! Simply send your artwork directly to the Promotional Product Specialist who sent you a quote or upload it on our website at https://www.bluephoenixbranding.com/artwork-upload.htm.  

Don’t have artwork for the project you have in mind? Just ask! We’re happy to lend you our award-winning designer to whip up something that is perfect for your business. We charge for our design services at an hourly rate.

What kind of art files do you accept?

Vector Files for PC or MAC

Vector file formats include Adobe Illustrator (.AI or .EPS). Please make sure your fonts are converted to outlines! Not sure what that means? Send your artwork to your Promotional Product Specialist and they will let you know if your file needs adjustments.

 

High-resolution Adobe Photoshop Files

These have file extensions like .TIFF, .PDF, and .PSD. We ask that these files be sized to 100% of the actual imprint size or larger and saved at a resolution of at least 600 dpi.

 

We do not accept low-resolution files including .JPEG and .GIF as well as file formats that are not made by art programs, such as .DOC or .PPT. These files may have to be recreated for an additional charge.  

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

I need my product to be imprinted with a specific PMS color. Can you do that?

In many cases, yes! Please keep in mind that for most products, there will be an additional charge for this service in order for the supplier to create your product with the specialized color ink that fits your needs.

If you don’t require an exact PMS color match, but would like us to be ‘as close as possible’ – we’re happy to help you select the right color for the job. Just let your Promotional Product Specialist  know!

 

Shipping & Delivery

How fast will I get my order?

Production times vary by product(s) and the number of days for delivery depends upon the shipping method you select. Need something super speedy? Let your Promotional Product Specialist know as soon as you request a quote and we will find the right product(s) and shipping service to meet your deadline!

Can I split my order and ship to multiple locations?

Sure! Just let your Promotional Product Specialist know (and they’ll be happy to assist in your request.

Can I ship internationally?

In many cases, it’s no problem, but ask your Promotional Product Specialist and they will advise you.

Payment

What type of payments do you accept?

We accept check payments, made payable to “Proforma,” We also accept all major credit cards, and will soon be able to process them via our website. We cannot accept cash payments. Please note: All payments over $5,000 must be paid via check.

Please make checks payable to “Proforma” and mail them to:

Proforma, PO Box 51925, Los Angeles, CA 90051-6225.

Please include the invoice number on your check.

International customers please contact us for available payment options.

When is my payment due? Do you require pre-payment?

Payment is required at time of order. Businesses may apply for net 30 terms. Online orders will be charged at the time of order.

For mail orders that require postage, the cost of postage will need to be paid at the time of order. We cannot accept credit cards for postage payments.

Do you keep my payment information on file?

We do not keep payment information on file unless you directly request us to.

Privacy

We take your privacy seriously and work hard to protect your information. We will never sell or give away your personal information including email address.

General Ordering Information

What if I receive more or less than I ordered?

It is standard practice in the promotional product industry that some suppliers may send up to +/- 5% of the quantity ordered. This is not under our control. Your final invoice will be adjusted to reflect the actual quantity received.

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your artwork, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Promotional Product Specialist and they’ll be happy to assist you.

What are set-up charges?

Most of the promotional products that we offer have ‘set-up’ charges (screen charges, die charges, etc.). These charges are for the supplier to create the screen, die or other necessary items to imprint your specific artwork. These are not charges for “artwork”. Keep in mind that if you ever place an exact reorder for the same item, you’ll usually pay a much lower set-up charge.

Will I see a proof before my order goes into production?

Yes, just ask! An ‘e-proof’ of your item will be emailed you and must be approved by you before we proceed unless you’re on a tight deadline that doesn’t allow for this.

What if my business is exempt from sales tax?

If your organization is exempt from sales tax, please supply your Promotional Product Specialist with your tax exemption documentation or resale certificate.

Can I order in quantities smaller or larger than those shown?

In most cases, the minimum quantity shown is the requirement, however we encourage you to contact us if you need fewer items than shown as the required minimum order. We can oftentimes find a comparable product with a lower minimum order quantity.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

About Our Site

The artwork, designs ,and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs, or trademarks.

All prices and product information are subject to charge without notice.